Subprocessors
The service providers that may process personal data when Callgentic provides its services, what each one does, and where.
How this list works
- These providers help us host, connect and run AI calling agents. Each one is bound by data protection terms and processes data only to provide its part of the service.
- Not every agent uses every provider. Your Order or project summary lists the ones your agent uses.
- We give at least 30 days' notice before adding or replacing a subprocessor, as our Data Processing Addendum describes. Email info@callgentic.com with the subject "Subprocessor updates" to be notified.
Core providers
| Provider | What it does | Data it may process | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Hosting, storage, backups, email delivery, AI models (Amazon Bedrock), speech recognition and synthesis (Amazon Transcribe, Amazon Polly), serverless functions | All service data | United States (Ohio, N. Virginia); India (Mumbai) when chosen |
| Twilio Inc. | Phone numbers, calls, text messages, number lookups | Phone numbers, call audio in transit, message content | United States |
| Plivo Inc. | Phone numbers, calls, text messages | Phone numbers, call audio in transit, message content | United States |
| Deepgram, Inc. | Speech-to-text | Call audio, transcripts | United States |
| OpenRouter, Inc. | Routes requests to AI language models from Google (Gemini), Anthropic (Claude), OpenAI (GPT) and xAI (Grok) | Conversation text, transcripts, documents sent for review | United States |
| Google LLC | Gemini AI models, place and business search, speech on some projects | Conversation text, search terms | United States |
| TypeSafe AI | Checks whether a caller's message is urgent or spam | Message text | United States |
Used only when a project needs them
| Provider | What it does | Data it may process | Location |
|---|---|---|---|
| Meta Platforms, Inc. | WhatsApp Business messaging | Phone numbers, message content | United States and global |
| ElevenLabs | Computer-generated voices | Text the agent speaks | United States |
| Cartesia | Computer-generated voices | Text the agent speaks | United States |
| Serper | Web and business search for agents that look up local businesses | Search terms | United States |
| Composio | Connections to email and calendar accounts a user chooses to link | Email and calendar data the user authorises | United States |
Healthcare projects
Projects under a Business Associate Agreement use only providers covered by a business associate agreement for the protected health information they handle. See Security & HIPAA.